Privacy Policy

Eliah Aerial Arts Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services, including booking classes through our online system.

1. What Information We Collect

When you use our services or make a booking, we may collect the following personal information:

Full name
Email address
Phone number
Date of birth (if required for age verification)
Emergency contact information
Relevant medical information voluntarily disclosed (for safety purposes)
Booking history and attendance
Payment details (processed securely via third-party payment providers)

2. How We Use Your Information

We use your information to:

Process and manage class bookings and attendance
Communicate important class updates, changes, or cancellations
Send confirmations, receipts, and reminders
Ensure your safety and well-being during classes
Respond to enquiries and provide customer support
Comply with legal and insurance obligations
With your consent, send occasional marketing updates or promotions (you can opt out at any time)

3. How We Store & Protect Your Data

Your data is securely stored using trusted booking software (e.g. SimplyBook.me) that complies with data protection standards. We take reasonable steps to:

Prevent unauthorised access, disclosure, or loss of data
Limit access to your data to only those who need it for operational purposes
Use encrypted payment platforms—we do not store your full payment details

4. Sharing Your Information

We will never sell or rent your personal information. We only share your data with:

Trusted third-party service providers (e.g. booking and payment platforms) for operational purposes
Authorities if required by law or for legal claims

All third-party services we use are required to comply with applicable data protection laws (e.g. GDPR).

5. Your Rights

You have the right to:

Access the personal information we hold about you
Correct or update your information
Request that we delete your data (unless we are legally required to retain it)
Withdraw consent for marketing communications at any time
File a complaint with the relevant data protection authority if you believe your rights have been violated

To exercise your rights, please email us at: [EliahAerialArts@gmail.com]

6. Cookies & Website Tracking

Our booking platform may use cookies to improve user experience and track website usage. You can control cookies through your browser settings.

7. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in regulations or our practices. The latest version will always be available on our website and booking platform. Your continued use of our services constitutes your acceptance of any updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
[Eliahaerialarts@gmail.com]
Eliah Aerial Arts Ltd, [9-11 queens road, Farnborough, GU14 6DJ]